Privacy Policy

Effective Date: 1st January 2020
Last Updated: 31st July 2025

Welcome to the mobile application (the “App”) provided by Vastcomp Solutions Sdn Bhd ("Company", "we", "our", or "us"). This Privacy Policy is intended to help you understand how we collect, use, disclose, and safeguard your personal information when you use our App or any services associated with it.

1. Scope of This Policy

This Privacy Policy applies to all users of our App and services, regardless of location. It explains:

What types of information we collect
How and why we collect that information
How we use and store the information
With whom we may share it
The choices you have regarding your data

2. Information We Collect

A. Personal Identifiable Information (PII)

Full name
Email address
Mobile number
IC/passport/photo ID (if applicable)
Mailing address (if applicable)

B. Device and Technical Information

Device type, OS, language, IP address
App version, device identifiers

C. Usage and Activity Data

Pages viewed, buttons clicked, session duration
Crash logs, diagnostic data

D. Location Information

Collected only if required for features and with your consent.

E. Cookies and Similar Technologies

We may use Firebase, Google Analytics, or similar tools to analyze app usage behavior.

3. How We Use Your Information

Purpose	Explanation
To Provide Services	Enable app features and deliver requested services
To Improve Performance	Monitor and fix bugs, improve user experience
To Communicate	Send updates, notifications, or marketing (if opted in)
To Ensure Security	Prevent fraud and protect data integrity
To Comply with Legal Obligations	Meet regulatory requirements

4. Legal Bases for Processing

We process your data based on consent, contract, legal requirements, or legitimate interests as applicable.

5. Data Sharing and Disclosure

With Service Providers: Hosting, analytics, technical support
With Legal Authorities: When legally required
Business Transfers: During mergers or acquisitions

6. Data Retention

We keep your data only as long as necessary. Afterward, it is securely deleted or anonymized.

7. Data Security

We implement SSL encryption, firewalls, access controls, and periodic audits. However, no system is completely immune to risks.

8. Your Rights and Choices

Access and correct personal data
Request deletion or restrict processing
Withdraw consent where applicable
Object to direct marketing
File a complaint with your data authority

9. Children’s Privacy

This app is not intended for children under 13. We do not knowingly collect data from minors.

10. Third-Party Services

We are not responsible for privacy practices of third-party websites or services linked in the app.

11. International Users

Your data may be processed in Malaysia or other jurisdictions. By using our App, you consent to such processing.

12. Changes to This Policy

We may update this Privacy Policy. Please review this page regularly. Changes are effective from the "Last Updated" date.

13. Personal Data Protection Act (PDPA) Malaysia

This Privacy Policy is in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our App and services, you acknowledge and consent to the collection, processing, and use of your personal data by Vastcomp Solutions Sdn Bhd for the purposes outlined above.

Your personal data will be processed only for lawful purposes directly related to our activities. You may withdraw your consent at any time by contacting us as outlined in the section below. We ensure that appropriate measures are taken to safeguard your personal data against unauthorized access, disclosure, or misuse.

If you are a Malaysian resident, you may request to access, correct, or remove your personal data by writing to us.

14. Contact Us

If you have any questions or concerns, please contact us at:
Vastcomp Solutions Sdn Bhd
Email: admin@vcgroup.com.my
Phone: +603-5131 3929
Website: https://vcgroup.com.my